Your family's faces, in plain English.

What you give us

• The video and audio clips you upload, and the names, relations and languages you type next to them.
• The occasion, the recipient's name and nicknames, and the questions you asked people.
• Your name, email and (if you give it) phone number, so we can send the trailer and ask if something is unclear.
• If you order the book, a shipping address, which we ask for by email when the film is approved.

We do not ask for the contributors' contact details and we never contact them, unless you add concierge and ask us to chase people on your behalf.

Who sees your clips

• The editing pipeline: software that transcribes the speech, picks lines, and cuts the film. It runs on our own machines.
• One person who reviews the cut before it goes to you, and who checks the Hindi and English captions.
• Nobody else. Not other customers, not a marketing team, not a "sample reel", not a training set.

Where they live

Uploads go to private cloud storage with no public access; every link is unlisted and keyed, and the key is only ever shown to you. The finished film, trailers and book file are shared with you as private "anyone with the link" files. The link is the key: anyone you send it to can watch, so share it the way you would share the video itself.

When they are deleted

• Your uploaded clips and all our working files are deleted 30 days after delivery. This is automatic.
• Want them gone sooner? Email us from the organizer's address and we delete them the same day and confirm.
• The finished film, trailers and book are yours. We keep the delivered copies only as long as the links need to work for you; tell us when you have downloaded them and we remove ours.
• If you start an order and never submit it, the uploads are deleted after 30 days anyway.

What we will never do

• Use your videos, voices or faces to train any model or system, ours or anyone else's.
• Show your film, your book or any frame of it as an example to anyone, without your written yes.
• Sell, rent or share your details or your contributors' details with anyone.
• Send marketing email. You will hear from us about your order and nothing else.

What you own

Everything we make from your clips — the film, both trailers, the book and its print file — belongs to you, with no restrictions. Use them, print them, post them, remix them. You keep all rights in the clips; you only grant us what we need to make the thing you ordered. If you upload your own song, you confirm you have the rights to it, and the rights stay with whoever holds them.

Captions and transcription

Speech is transcribed by software running locally, on our own hardware, not by a cloud transcription service. Where a model is used to choose the structure of the edit, it is sent the words, never the pictures, and it keeps nothing afterwards.

Payment

Nothing is charged until you have seen the trailer. Payment is taken through a payment processor; we never see or store card numbers.

Questions, requests, complaints

hello@remembermygift.com. A human reads it. For a deletion request, write from the organizer's email address so we know it is you.

This page is the promise we hold ourselves to. If we ever need to change it, the change will be dated here and will not apply to orders already in progress.